If you own a NFT issued by REAL EVEN, you may request an exchange for the diamond to which it relates. Make sure you agree and meet the conditions (see below), and agree with the fees involved. We will also need to conduct a KYC Identity Verification.
You agree to allow us to comply with French and EU compliance rules, and in particular with:
You agree to provide us with the information we request (which we may request at any time deemed necessary) for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information.
According to Regulation (UE) 2017/1939 of October 12, 2017, you agree that REAL EVEN may process all sort of personal data for identity verification purposes, but also to allow the smooth running of the sale of NFTs, the smooth running of the exchange of NFTs with their corresponding physical assets, and more generally the smooth running of the global activity of REAL EVEN.
1. You have your tax residence in one of the following areas :
United-States, Europe, United-Kingdom, Canada, Morocco, Turkey, United Arab Emirates, Bahrain, Brazil, Guatemala, Honduras, Panama, China, India, South Korea, Japan, Singapore, Australia.
2. Your agree with the fees involved : You have to pay the shipping costs as well as the various taxes that may apply depending on the country of delivery. The shipping costs and any taxes will be indicated on a case-by-case basis by email during the exchange procedure and must be paid to validate the sending of the diamond.
3. You agree to proceed to a KYC Identity Verification and more generally to all compliance requirements we may have
If you meet the requirement, please contact us at email@example.com and provide the following information:
We will send you a form and a KYC procedure.
To proceed with the exchange you will have to transfer the NFT to us at the address that we will indicate to you.
The waiting time between the exchange request and the reception of the diamonds can take up to 6 months. You will be informed of the schedule as soon as possible and on a regular basis.
- If we have not been able to deliver the diamond within a maximum of 6 months, we can offer several alternatives in the order of preference that suits Real Even:
1. Agreement on an extension ;
2. Offer another diamond of the same value, or in some cases offer an upgrade
In the event that a delivery has gone astray, processing times that cannot be identified in advance will be expected in order to proceed as best as possible to the replacement of the diamond.
In any case, REAL EVEN does not bear any responsibility related to transport. Only the carrier's liability can be sought by you in this respect.
Whatever the reason, REAL EVEN reserves the right to compel the holders of NFTs from the collections developed by REAL EVEN to exchange for real diamonds.
If applicable, REAL EVEN will make an announcement on its website (https://www.realeven.io).
Holders must then comply with the exchange conditions provided for in these general conditions.
A minimum period of 3 months will be given to holders to sell their NFTs or proceed with the exchange. Once this period has passed, holders of NFTs won’t be able to claim their real diamond(s) anymore.
REAL EVEN does not accept any type of returns. If you wish to resell your NFT, you must do so on a dedicated platform (such as Opensea). If you want to resell your diamond, you must use your own means.
If you own a certificate of authenticity, it means that we (REAL EVEN) do not own any diamond which is now in possession of a third party.
These conditions and fees may be modified from time to time, so please review it frequently.